Emil Short in Vintage Indigo

Return Policy

We gladly accept returns on domestic, full-price items that are unworn, unwashed, tagged, and in their original received condition. Items must be free from stains, animal hair, odors, or any signs of wear. Returns may be requested within 7 days of receiving your order. We must receive your return within 10 days of return initiation; returns received outside this timeframe are eligible for store credit only. All sale items and items purchased with a discount code are final sale, with the exception of our welcome code. We do not accept returns for orders placed through Facebook or Instagram.

We reserve the right to refuse any return that does not comply with this policy.

For footwear, please keep shoe boxes in their original condition and ensure soles remain unmarked. We recommend trying shoes on a soft surface, such as carpet, to help preserve their condition.

Once your return package has been handed to the shipping carrier, responsibility transfers to the customer. Shaina Mote is not responsible for items lost, stolen, damaged, or delayed in transit.

Refunds & Exchanges

Please note that exchanges and returns for store credit are free of charge, and you will receive a pre-paid return label upon completing your request. Returns for refund are subject to a handling fee of $20. No restocking fee for in store returns.

Refunds will be credited within 3 -7 business days of receipt of your return.Depending on your financial institution, refunds may take up to an additional 10 days to appear on your account statement. Returns are processed on Mondays, Tuesdays, and Fridays.

Purchases made using a gift card or store credit are eligible for exchange or store credit only.

International Orders

We do not accept returns or exchanges on international orders at this time.

For customer service inquiries please contact info@shainamote.com